Delivery Options

All our prices include FREE, fully insured delivery, based on the order value. If cleared funds are received by 2pm, most orders are dispatched the same day, subject to any security checks required.

For customers outside of the European Union, please be aware that you may be subject to taxes, charges or duties for your order depending on your country's customs laws. Please contact your local customs broker for more information on duty and tax rates if you are unsure whether you have any fees to pay. If you reject a parcel at customs you will be liable for any metal movement and shipping costs back to our parent company JQB in the UK.

Please see our delivery options for further information about how to qualify for free delivery, as well as delivery upgrades for faster postage.

All parcels are fully insured until confirmed as delivered by the courier. Orders to the European Union under €1,500 will be sent with Colissimo, in collaboration with national postal services across Europe. Orders greater than €1,500 (up to €60,000) will be sent by FedEx.

When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €60,000.

Please note: All parcels are fully insured until confirmed as delivered by the courier , and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. All parcels are fully insured until confirmed as delivered by the courier.

You will receive an email following dispatch of your order which will include a tracking number where appropriate.

The cut-off point for orders to be sent out the same working day is 12:00 CET. We may have to verify some details or documents as part of our compliance procedure and this may delay the dispatch of the order .