Shipping to:
  • Germany
    Andorra
    Austria
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    Bulgaria
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    Denmark
    Finland
    France
    Germany
    Gibraltar
    Greece
    Hungary
    Iceland
    Ireland
    Italy
    Latvia
    Liechtenstein
    Lithuania
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    United Kingdom
  • Free Insured Shipping in the US on all orders

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    Call us: +44 121 634 8082, 24 hours 7 days a week

    Free Insured Delivery across Europe

    Ounce Gram
    Gold 1 065,02 € 34,241 €
    Silver 12,714 € 0,4088 €

    Updated 05:36 21/10/18

    £ $

    Help, Information & FAQs (Frequently Asked Questions)


    To help, we have listed a few of the most commonly asked questions below. If you need further assistance, please Contact Us.

    Delivery

    Payment

    Products & Services

    How much is delivery?

    All our prices include FREE, fully insured delivery, based on the order value. If cleared funds are received by 2pm, most orders are dispatched the same day, subject to any security checks required.

    For customers outside of the European Union, please be aware that you may be subject to taxes, charges or duties for your order depending on your country's customs laws. Please contact your local customs broker for more information on duty and tax rates if you are unsure whether you have any fees to pay. If you reject a parcel at customs you will be liable for any metal movement and shipping costs back to our parent company JQB in the UK.

    Please see our delivery options for further information about how to qualify for free delivery, as well as delivery upgrades for faster postage.

    How are my goods sent?

    All our packages are sent fully insured and require a signature on receipt. We use the Royal Mail in the UK, who will then relay through other national postal services with the Royal Mail International branch, before being handed to your country's post. Alternatively, we also post items out for an upgrade fee with FedEx for faster delivery times.

    When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €30,000.

    Please note: Packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.

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    Can I change my delivery address?

    Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.

    Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.

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    What happens if I am not at home to take delivery?

    A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is signed for.

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    How will I know when my order is being delivered?

    You will receive an email following dispatch of your order which will include a tracking number where appropriate.

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    What is the latest time I can place an order for next day delivery?

    If we receive your funds before 3pm and the items ordered are showing in stock, we will dispatch the same day.

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    Can I pay online by debit or credit card?

    We accept online payments with credit cards up to €5,000 and debit cards up to the value of €30,000. Please note this limit may change but notice will be given to customers.

    For many customers the easiest way to pay us is by bank transfer, either in the bank branch or using online banking.

    Click here for more information about paying with a card or alternatively review our full range of payment options.

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    Do I have to provide identification to purchase from you?

    Payments made by bank transfer, Debit card or Credit card may require further ID. This is to fulfill our insurance criteria of knowing where our customer resides, so that your goods are covered when we dispatch them.

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    Is VAT payable on Bullion Products?

    As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products are subject to VAT at the current standard rate (20%). At BullionByPost we are eligible to sell second-hand Silver Bullion without VAT through the HMRC Margin Scheme. Please call our customer services number on +44 121 634 8082 to check availability as stock is limited.

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    What is 3D Secure / 3D Authentication on Card Payments?

    3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.

    For further info, please see https://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and https://www.mastercard.co.uk/securecode.html (Mastercard).

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    Why is the price different when I place my order?

    If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing. In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.

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    I notice your price for Gold is above current market price. Why is this?

    The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.

    Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.

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    How will I know you have received my funds?
    .
    You will receive an email from us to confirm receipt of funds. A follow-up email will be sent at a later time to confirm that your order has been taken away either by the Royal Mail or FedEx.
    .

    Do your bars come with an assay certificate?

    All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.

    All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. All our bars come with a certificate from the refiner, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. All of the brands we stock are approved manufacturers of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.

    You will find Umicore, Metalor, Heraeus, PAMP, the Perth Mint, Scottsdale Silver, RMC, and the Royal Mint listed on the LBMA's website.

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    Do you buy back bullion bars and coins that you have sold?

    We are happy to re-purchase any bars or coins that we have supplied at the very best rates.

    To sell, just phone us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by bank transfer within 1-3 days.

    You can see the Sell to us page by clicking here.

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    Do you buy scrap gold and silver?

    We also buy gold and silver scrap such as jewellery and non LBMA bars. We do not buy filings, grain, dust or dental gold.

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    Do you sell Tola bars / Asian gold?

    Yes. We have recently added 1 tola and 5 tola bars to our ever increasing range of gold bars. Our tola bars are brand new, 24 carat pure supplied by PAMP.

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