Help, Information & FAQs (Frequently Asked Questions)
All our prices include FREE, fully insured delivery, based on the order value. If cleared funds are received by 2pm, most orders are dispatched the same day, subject to any security checks required.
For customers outside of the European Union, please be aware that you may be subject to taxes, charges or duties for your order depending on your country's customs laws. Please contact your local customs broker for more information on duty and tax rates if you are unsure whether you have any fees to pay. If you reject a parcel at customs you will be liable for any metal movement and shipping costs back to our parent company JQB in the UK.
Please see our delivery options for further information about how to qualify for free delivery, as well as delivery upgrades for faster postage.
All our packages are sent fully insured and require a signature on receipt. We use the Royal Mail in the UK, who will then relay through other national postal services with the Royal Mail International branch, before being handed to your country's post. Alternatively, we also post items out for an upgrade fee with FedEx for faster delivery times.
When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €30,000.
Please note: Packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.
Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.
Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.
A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is signed for.
You will receive an email following dispatch of your order which will include a tracking number where appropriate.
The cut-off points are 11am for FedEx dispatch next day and 12pm (Midday) for the Royal Mail international service.
Please note that your order is being dispatched from the United Kingdom, and there may occasionally be delays in travelling across mainland Europe.
We accept online payments with bank cards up to €10,000. Please note this limit may change at our discretion.
For many customers the easiest way to pay us is by bank transfer, either in the bank branch or using online banking.
Click here for more information about paying with a card or alternatively review our full range of payment options.
Ideally, yes. Our bank account is Euro denominated, so if you initiate your payment in another currency you may incur additional bank charges. Under no circumstances will we be liable for any charges incurred.
Due to the international nature of our business, we do have other accounts denominated in Pound Sterling and US Dollars. If you wish to pay with either of these currencies, please call our Customer Support team. They will calculate the exchange rate to help facilitate such a payment to ensure an accurate price.
Payments made by bank transfer, debit card or credit card may require further ID. This is to fulfill our insurance criteria of knowing where our customer resides, so that your goods are covered when we dispatch them.
As of the 1st January 2000, investment gold is not subject to VAT throughout the EU.
Silver, platinum and palladium are subject to VAT at the current standard rate for your country.
Selecting your country for delivery will automatically apply the correct VAT rate set by your government.
Please note: Customers ordering from countries outside of the EU will not be able to see VAT listed at the product level, but there may be VAT or other duties payable on your order. Please consult your local customs authority if you are unsure.
3D authentication / 3D secure is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of security available and therefore can only accept card payments that go through this additional security process.
For further info, please see https://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and https://www.mastercard.co.uk/securecode.html (Mastercard).
If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing. In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.
The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.
Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.
You will receive an email from us to confirm receipt of funds. A follow-up email will be sent at a later time to confirm that your order has been taken away either by the Royal Mail or FedEx.
Parcels are dispatched from our new distribution centre in Paris, France, therefore there will be no duties or taxes for parcels being delivered in countries that are part of the EU. Visit our dedicated page about Ordering Outside the EU for more information about taxes and duties.
Products & Services
All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.
All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. All our bars come with a certificate from the refiner, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. All of the brands we stock are approved manufacturers of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.
You will find Umicore, Metalor, Heraeus, PAMP, the Perth Mint, Scottsdale Silver, and the Royal Mint listed on the LBMA's website.
We are happy to re-purchase any bars or coins that we have supplied at the very best rates. To sell, just phone us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by bank transfer within 1-3 days.
We also buy gold and silver scrap such as jewellery and non LBMA bars. We do not buy filings, grain, dust or dental gold.
Following the recent separation of the United Kingdom from the European Union, there are new regulations and customs requirements for shipment from the UK.
This is not prohibiting us from shipping internationally from England but it is slowing down the delivery process, which is why we now have a European distribution centre in Paris to supply both EU and non-EU countries without any customs delays.
Can't find what you're looking for?
- How To Buy Gold
- How to Buy?
- Payment Options
- Delivery Options
- Buy Gold with a Debit or Credit Card
- Sell Gold & Silver
- Ordering outside the EU
- Gold Investment Guide
- Why Buy Gold?
- Is Gold a good investment?
- Why Physical Gold?
- Best Time to Buy Gold?
- Gold Bars vs Coins?
- Gold vs Silver
- Gold Silver Ratio Explained
- VAT on Bullion
- Top 5 Gold Investments
- Top 5 Silver Investments
- Where to Buy Gold?
- Why Buy from Us?
- Where to Sell Gold?
- Gold Price Forecasts
- Top 10 Gold Producers
- Top 10 Gold Reserves
- Gold Britannia vs Sovereign
- Britannia Coin Designs
- Sovereign Coin Designs
- Sovereign Mint Marks
- What is a Proof Coin?
- The Queen's Beasts
- Royal Mint Lunar Coins
- Bullion Refiners
- Gold Tola - India & Pakistan
- The Fine Jewellery Company
- Christmas Delivery
- Bullion Index