Help, Information & FAQs (Frequently Asked Questions)
- How much is delivery?
- How are my goods sent?
- Can I change my delivery address?
- What happens if I am not at home to take delivery?
- How will I know when my order is being delivered?
- What is the latest time I can place an order for next day delivery?
- Can I pay online by debit or credit card?
- Do I have to pay with Euros?
- Do I have to provide identification to purchase from you?
- Is VAT payable on Bullion Products?
- What is 3D Secure / 3D Authentication on Card Payments?
- Why is the price different when I place my order?
- I notice your price for Gold is above current market price. Why is this?
- How will I know you have received my funds?
- Do your bars come with an assay certificate?
- Do you buy back bullion bars and coins that you have sold?
- Do you buy scrap gold and silver?
- Do you sell Tola bars / Asian gold?
All our prices include FREE, fully insured delivery, based on the order value. If cleared funds are received by 2pm, most orders are dispatched the same day, subject to any security checks required.
For customers outside of the European Union, please be aware that you may be subject to taxes, charges or duties for your order depending on your country's customs laws. Please contact your local customs broker for more information on duty and tax rates if you are unsure whether you have any fees to pay. If you reject a parcel at customs you will be liable for any metal movement and shipping costs back to our parent company JQB in the UK.
All our packages are sent fully insured and require a signature on receipt. We use the Royal Mail in the UK, who will then relay through other national postal services with the Royal Mail International branch, before being handed to your country's post. Alternatively, we also post items out for an upgrade fee with FedEx for faster delivery times.
When your items are dispatched, you will be sent an online tracking number. We have a "goods in carriage" insurance policy underwritten at Lloyds of London which covers each package for up to €30,000.
Please note: Packages are insured until signed for at delivery address, and we can accept no liability for items once signed for at work addresses or houses of multiple occupancy.
Due to security reasons, we are unable to change delivery addresses from one residential address to another. With a high number of attempted fraudulent transactions and identity theft, we are unable to send orders to different residential addresses to those other than the registered bank account address.
Please note delivery addresses cannot be changed for orders placed with a debit or credit card under any circumstances. Orders placed online with a card can only be delivered to the same address as the card is registered to or else the Banks cover will not apply.
A card will be left by the courier so that you can rearrange delivery for another day or collect from your local sorting office/depot taking ID with you. Your parcel will remain fully insured up until it is signed for.
The cut-off points are 11am for FedEx dispatch next day and 12pm (Midday) for the Royal Mail international service.
Please note that your order is being dispatched from the United Kingdom, and there may occasionally be delays in travelling across mainland Europe.
We accept online payments with bank cards up to €10,000. Please note this limit may change at our discretion.
For many customers the easiest way to pay us is by bank transfer, either in the bank branch or using online banking.
Click here for more information about paying with a card
or alternatively review our full range of
Ideally, yes. Our bank account is Euro denominated, so if you initiate your payment in another currency you may incur additional bank charges. Under no circumstances will we be liable for any charges incurred.
Due to the international nature of our business, we do have other accounts denominated in Pound Sterling and US Dollars. If you wish to pay with either of these currencies, please call our Customer Support team. They will calculate the exchange rate to help facilitate such a payment to ensure an accurate price.
Payments made by bank transfer, debit card or credit card may require further ID. This is to fulfill our insurance criteria of knowing where our customer resides, so that your goods are covered when we dispatch them.
As of the 1st January 2000, investment gold is NOT subject to VAT throughout the EU. Silver bullion products (and Platinum and Palladium) are subject to VAT at the current standard rate for your country.
Please note: Customers ordering from countries outside of the EU will not be able to see VAT listed at the product level, but there may be VAT or other duties payable on your order. Please consult your local customs authority if you are unsure.
authentication / 3D
is managed by Visa (Verified by Visa) and Mastercard (Mastercard Securecode) themselves. It is a worldwide security program that many banks and building societies opt into. Given the nature of our products, we have to ensure the highest level of
available and therefore can only accept card payments that go through this additional security process.
For further info, please see https://www.visaeurope.com/en/cardholders/verified_by_visa.aspx (Visa) and https://www.mastercard.co.uk/securecode.html (Mastercard).
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If you look at the ‘from’ price, this shows the lowest available price depending on the quantity you are purchasing. In order to see the various prices listed by quantity, please click on the item itself to take you to the next screen.
The global spot price for gold is based on inter-bank transfers of large numbers of London Good Delivery Bars which are 12.5 kilograms each. This price is only available to large banks and does not include any brokerage fees, transportation, storage or insurance.
Smaller bars are always sold at a premium to the London spot price to reflect the additional costs of producing and testing smaller bars. Our premiums are extremely competitive and are lowest on our larger bars.
You will receive an email from us to confirm receipt of funds. A follow-up email will be sent at a later time to confirm that your order has been taken away either by the Royal Mail or FedEx.
PRODUCTS & SERVICES
All of our gold bullion bars are 24 carat and therefore 99.99% pure gold. They all have 999.9 stamped on them to show the purity of gold.
All our larger gold bars (250g , 500g and 1 kilo) have a unique serial number and are accompanied by a matching certificate. All our bars come with a certificate from the refiner, it will always be shown in the image and stated in the description. Unlike some of our competitors, all our bars are brand new direct from the manufacturer. All of the brands we stock are approved manufacturers of "good delivery bars" by the London Bullion Market Association and therefore have to meet very stringent quality control standards.
You will find Umicore, Metalor, Heraeus, PAMP, the Perth Mint, Scottsdale Silver, and the Royal Mint listed on the
We are happy to re-purchase any bars or coins that we have supplied at the very best rates.
To sell, just phone us to lock-in a price and then send the items to us by insured delivery. As soon as we receive and check the bullion we will pay you by bank transfer within 1-3 days.